our promise and guarantee

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Strategic Focus

We take a strategic approach to helping our clients to develop and support their IT systems.

This means that when making recommendations for equipment and software, in addition to capabilities and price, we consider all aspects of the total cost of ownership and the total value of our recommendations to your business.
This includes factoring in reliability, security, manageability and supportability as these are critical to the real cost and true value of an IT purchase.

Value vs Cost
When making investments in IT businesses must get value from every dollar spent. By taking an approach that considers all aspects of the total cost of ownership, we help you to make sure that all IT expenditure delivers maximum value.

Our Promise

Everything we do will be aimed at helping your business to be as effective, productive and profitable as it can be. In this way we fulfill our role as a true business partner.

We will always take a strategic, holistic approach to every IT investment recommendation we make to you.  One of the greatest costs of IT is money wasted on unplanned, poorly envisaged purchases that don’t meet business needs.  We will work with you to create, and periodically update, a Strategic IT Plan for your business that will give you control of the development of your IT systems and infrastructure and its costs.  This ensures that all IT expenditure is properly considered in advance and cost justified.  This makes sure that money and time is not spent on wasteful, ad hoc purchases and works.

We make IT Security and Data Protection top priorities at all times.  Businesses today are under constant attack from cyber criminals so security is of paramount importance.  We will work with you to ensure that your systems are secure and your data is protected and recoverable at all times.

Our Guarantee

Businesses don’t buy products and services, they buy outcomes. When you engage with KadecIT you need to be able to rely on us to delivering the working outcomes that you expect and we agreed to provide when you engaged us.

This is why we provide a guarantee on all our services:

“When we provide any form of technical services to you (installation services, configuration services, troubleshooting, technical support, etc), we back those services with a full 6 month warranty – if we misconfigure something or otherwise fail to setup or install it correctly we will rectify it at no charge.
No ifs, no buts.”

Cloud Systems, Servers & Storage

KadecIT offer a full range of Cloud Systems, Servers & Storage and Hybrid solutions to meet even the most challenging needs of your business

Data Backup, Retention, Archiving & DR

Data is a critical business asset. We offer a comprehensive set of solutions to protect your business data and recover it quickly and reliably when needed

Networking & Communications

A fast and reliable Communications and Network infrastructure improves all aspects of IT, enhances user satisfaction and increases business productivity

End User Computing

KadecIT provides a full range of high-quality equipment and software to enhance end user productivity, satisfaction and overall business efficiency

Digital Workplace

Increase business productivity by providing users with powerful collaboration and productivity apps with anywhere, anytime access

Email & Telephony

A modern, integrated Email and Telephone communications solution is critical for a business to prosper in today’s competitive environment

IT Security

We provide a comprehensive set of industry leading IT security solutions to protect your business systems, data and users from cyber threats

IT Services

Review KadecIT’s full range of IT Technical Services and Managed Services

our promise

KadecIT focuses on small to medium sized enterprises, from 5 to 500 users and we have been working in this space for over 15 years.

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