Professional IT Services
 
Kadec supplies a comprehensive range of IT Infrastructure solutions and services to small and medium sized enterprises.  But our core offering and most important product is IT expertise.
We have for many years put great focus on developing high levels of expertise - in both the technologies that are the foundation of IT Infrastructure and in a broad range of products, from industry leading suppliers, that are used to build IT Infrastructure.

Kadec's areas of expertise include:

  • LAN Systems
  • PC and Laptop Systems
  • Thin Client Systems
  • Server Systems (W200x Server, Linux, Unix, Citrix), Storage Systems, Virtualization
  • Data Management, Protection and Backup Systems
  • WANs, VPNs
  • Messaging Systems
  • Network Security Systems
This expertise is the basis of our service offerings.
  
Kadec's Professional IT Services
Kadec's IT Services can be purchased as:
  • Managed IT Services
    • these services deliver agreed service levels and results for a fixed monthly charge

    • Kadec's Managed IT Services are tailored to the needs of small and medium sized enterprises and we endeavour to make them as competitively priced as possible while maintaining high levels of service and expertise. 
      Refer       Managed IT Services for more details.

    •

          or as

  •  Professional IT Services 
    • these services are supplied on an as required, pay-as-you-go basis
Kadec's Professional IT Services include:
  1. IT Consulting Services
    2. Kadec's expert team can assist you when you need help with advanced or expert tasks like: 
    a. Network Systems Design
    b. Advanced Network Security
    c. Communications Systems Design
    d. Network Traffic Analysis
    e. High Level Network or IT Security Troubleshooting
       
  2. Systems Engineering and Support Services
    3. These services include:
    a. Installation and Configuration Services
    b. Systems Administration Services
    c. Technical Support Services
       
  3. On Site PC Support and Help Desk
    4. For those occasions when you need a stand-in for your in house IT staff or to help out during especially busy times, Kadec can provide technical support staff to attend your premises to perform PC support and network Helpdesk functions including support for:
    a. End users with PC problems
    b. End users with Laptop problems
    c. Basic network printing and file serving problems
       
  4. Strategic IT Planning
    5. IT Planning is one of the keys to the effective development and continuous improvement of your IT Infrastructure.  High level expertise and experience and an understanding of the role of IT in business are the keys to effective IT Planning.
      
    Why do formal IT Planning?
    IT provides significant benefits to business but it is also a major cost.  The principle benefits of IT Planning are that it saves money and reduces business risk, but it also saves time and improves management control of IT.
    It is also inexpensive - a lot can be achieved in a few hours of planning by people with the necessary expertise.
    Kadec can assist your IT Planning efforts by providing the expertise and experience to develop functional, cost effective, low risk solutions to your business requirements.  If you need it, we have also developed a simple, straight-forward IT Planning methodology that can speed up the planning process and make it more effective.
    All our Professional Services can be provided ad hoc or under a Technical Services Agreement.
 
Technical Services Agreement
Kadec's Technical Services Agreement (TSA) is for clients who want to engage Kadec to provide ongoing Professional Services.  The agreement defines the services, service levels and rates charged.
TSA clients are billed monthly and invoices are accompanied by a full, detailed report of all works performed on the client's behalf each month.

 
     
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