Increasing the focus on improving your end users’ computing experience can significantly improve productivity

END USER COMPUTING

Developments like ‘Cloud Computing’, ‘Data Analytics’, ‘The Internet of Things’ and ‘Hyper Converged

Infrastructure’ are hot topics in IT today and rightly receive a great deal of focus and attention.

But they are only as important as their ability to increase business productivity and reduce costs and risks.

 

Often overlooked but equally important to achieving these objectives is the day to day computing

experience of your IT users. This is where the rubber hits the road in IT.

 

The degree of focus that your organisation puts on improving your user’s IT experience can directly

improve their productivity and efficiency, and increase their satisfaction with IT. It can benefit the

organisation in other ways as well including reducing costs and risks.

 

However, it is an area that often receives little attention in IT planning and budgeting.

 

HOW KADEC CAN HELP

Your end users’ experience is affected by many factors, including the usability of their workstation,

your IT policies, security and data protection provisions, network access controls, how workstations are

administered and supported, etc.

 

Incremental improvements in these areas can often be achieved at low cost but they can deliver

significant benefits to your staff and the business overall.

 

Kadec can assist you to develop and implement an End User Computing plan that will help your organisation maximise the productivity of staff while also reducing your costs and risks.

 

Kadec's consultants are experienced in all the areas of IT that are necessary for creating a computing ‘environment’ that will enable your users to perform at maximum efficiency and productivity.

 

We can help you to create a plan for the ongoing development of your end-user computing environment, and we have the skills and experience to help you effectively implement and support the plan.

 

Specifically, our team can assist you with all of the following:

 

  • Reviewing the existing end-user systems and related facilities to establish where issues exist and where improvements can be made and costs reduced.
  • Defining and implementing policies and standards for the setup and use of end-users systems to provide functional consistency for staff and reduce support incidents and costs.
  • Ongoing maintenance and support for these systems to keep them in fully operational, up-to-date and secure condition.

 

If you would like to talk to us about improving the productivity of your users please give us a call on 1300 106 280.

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PLANNING TO IMPROVE END USER PRODUCTIVITY

Increasing staff productivity is a primary goal of IT.

 

Improving the computing experience of staff is one way to achieve this and it starts with planning.

 

The plan should address all the factors that affect the end users’ experience, including:

 

  • The usability, performance and reliability of their workstation (PC, laptop or tablet)
  • The organization’s policies with respect to End User Computing
  • The security provisions that have been implemented for users’ workstations
  • How software updates and upgrades are managed and installed
  • The availability and usability of the network services that have been provided, such as printers, scanners, etc.
  • Where users’ data is stored and how is it backed up.
  • The remote access capabilities that have been set up for users and their devices to access the company network and data.

 

Kadec can assist you to create and implement an effective End User Computing Plan that will improve your users’ productivity and satisfaction with IT.

To discuss further please call on

1300 106 280.

IT USER POLICIES & STANDARDS

Lack of policies and standards around the use of IT can be detrimental to your organisation.

 

Basic policies and standards would cover issues like:

 

  • Where data can be stored
  • What applications can be run
  • Acceptable Internet use
  • Acceptable Email use
  • Use of removable storage media and external services (like DropBox)

 

If your business does not have policies like these in place it can be exposed to serious risks, including data theft or loss, loss of business reputation, breach of licensing agreements, and more.

 

Kadec can help you formulate a basic set of IT policies and standards to cover the most important aspects of IT and its use in your organisation.

KEY CRITERIA FOR INCREASING THE ROI ON PCS AND LAPTOPS

When purchasing PCs, laptops and tablets business managers are presented with a bewildering array of models and prices.

 

So how do you choose the most suitable devices for your users and your business.

 

Here are some recommendations for your consideration:

 

  • Buy more CPU power and memory than you need.  This will increase the useful life of the device.

Increasing the useful life from 4yrs

to 5yrs will reduce the TCO of that

device by about 20%.

  • Purchase high quality equipment.

The extra support costs, downtime,

lost productivity and user frustration

of low quality devices, over the life of

the devices, will far outweigh any

extra cost associated with purchasing

high quality equipment.

  • Businesses need on-site warranty.

Having to send computers away for

repairs or service is vastly more

costly to a business than having a

field service engineer come and fix it

on site. Therefore your business will

be far better served by purchasing

equipment from vendors that provide

on-site warranty. This is why Kadec

recommends HP and Dell.

  • Larger screen size significantly improves user productivity.  For desktop users consider 2 displays. Note: This is a big issue for laptops and tablets – small might be convenient but bigger will be more productive.
  • Over 4 years, which is the nominal life of a PC or laptop, the average IT user will cost a business about $300k to $500k in salary and associated costs (and the user needs to return about double that in productive work to the organisation).

The tool you provide the user to do

this productive work, their PC or

laptop, will typically cost less than ½

of 1% of this!  So spending a bit more

for quality and performance and on-

site warranty to ensure users are as

productive as possible makes solid

business sense.

 

If you would like to discuss these issues further please give us a call on

1300 106 280.

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1300 106 280

03 9874 2333

Unit 2, 31 Redland Drive

Mitcham, VIC 3132

sales@kadec.com.au

accounts@kadec.com.au